Legal
Shipping
Last updated: [Client to supply: date of last review]
We ship to addresses in the United Kingdom only.
1. When your order ships
Orders are paid by card and ship once the payment is approved by our processor. Payments approved before 2pm on a working day are dispatched the same day; payments confirmed after the cut-off, or on a weekend or bank holiday, are dispatched on the next working day. Stock is reserved for 48 hours if the payment is not completed straight away.
[Client to supply: confirm dispatch cut-off time and working days]2. Delivery options
- Standard delivery: £3.99. Estimated 2–4 business days. Free on orders of 2 or more vials.
- Express delivery: £7.99. Estimated 1–2 working days from dispatch.
3. Where we deliver
Mainland UK, Northern Ireland, the Scottish Highlands and Islands, Isle of Wight, Isle of Man and the Channel Islands. Deliveries to some remote postcodes may take an extra day.
[Client to supply: confirm any postcode exclusions or surcharges]4. Packaging
Orders are sent in plain, unbranded outer packaging. Products are packed to protect them in transit and are labelled for laboratory research use only.
[Client to supply: confirm any temperature-controlled or cold-chain packaging used]5. Tracking
You will receive a dispatch email with a tracking number where the service provides one. If your parcel has not arrived within the estimated window, contact us at support@nandar.co.uk with your order reference.
6. Missed, lost or damaged deliveries
If the carrier cannot deliver they will leave a card or attempt redelivery. If a parcel is lost in transit or arrives damaged, let us know within 14 days and we will replace it or refund you. See our refund policy.