Legal

Terms and conditions

Last updated: [Client to supply: date of last review]

These terms govern every order placed through this website. By placing an order you confirm that you have read, understood and agree to them.

1. Who we are

This website is operated by [Company legal name] (company number [Company number]), registered at [Registered address]. You can contact us at support@nandar.co.uk.

2. Research use only

All products sold on this website are supplied strictly for laboratory research use only. They are not for human or veterinary use, are not medicines, foods, supplements or cosmetics, and are not intended to diagnose, treat, cure or prevent any condition. Nothing on this website constitutes advice of any kind.

By ordering you confirm that you are purchasing for legitimate research purposes, that you have the knowledge and facilities to handle research compounds safely, and that you will not use, administer, or supply any product for any purpose other than in-vitro laboratory research. See our research use policy.

3. Age requirement

You must be 18 years of age or over to place an order. We may ask for evidence of age or of your research purpose before accepting or dispatching an order, and we may refuse or cancel any order at our discretion.

4. Placing an order

Your order is an offer to buy. A contract is formed only when we confirm that your payment has been received and the order has been accepted. We may decline an order for any reason, including stock availability, pricing or description errors, or where we are not satisfied that the research-use conditions are met.

5. Payment

Payment is made by debit or credit card at checkout. Card payments are processed by our payment provider; we do not see or store full card details. The payment appears on your card receipt under our trading name, Nandar Research LLC. Stock is reserved for 48 hours from the time the order is placed. If payment has not been completed within that window the order is cancelled automatically and any reserved stock is released. Orders are dispatched only once the payment has been approved.

6. Prices

Prices are shown in pounds sterling. Where a “was” price is shown it reflects a price at which the item was genuinely offered for a reasonable period before the reduction. We reserve the right to correct pricing errors; if we discover an error in the price of an item you have ordered we will contact you before dispatch.

7. Delivery

We deliver to addresses in the United Kingdom only. Dispatch times, delivery estimates and charges are set out in our shipping policy. Risk in the goods passes to you on delivery.

8. Cancellations, returns and refunds

Your statutory rights, our 30-day money-back promise, and the exceptions that apply to sealed products are explained in our refund policy.

9. Points, referrals and discount codes

Points, referral credit and discount codes are promotional benefits that we may change or withdraw at any time. They have no cash value, cannot be transferred or sold, and are forfeited if an order is cancelled or refunded. Only one discount code may be applied per order unless stated otherwise. We may remove benefits obtained through abuse, self-referral or fraudulent activity.

10. Product information

Product descriptions, purity figures and certificates of analysis are provided for research reference only. We take reasonable care to keep them accurate but do not warrant their completeness. Batch data may vary and the certificate for your specific batch is the authoritative record.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law. Subject to that, we are not liable for any loss arising from use of a product other than for in-vitro laboratory research, and our total liability in connection with any order is limited to the price paid for that order.

12. Your account and communications

Account access is by secure email link. You are responsible for keeping your email account secure. We send transactional emails about your orders; marketing emails are sent only with your consent and every one includes an unsubscribe link.

13. Privacy

We process personal data in accordance with our privacy policy.

14. General

These terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction. If any part of these terms is found unenforceable the remainder continues in force. We may update these terms from time to time; the version in force when you order applies to that order.

15. Complaints

If something has gone wrong, email support@nandar.co.uk and we will aim to reply within [X] hours.